FAQs
About Our Products
Got a question? Find out the answers to our most common enquiries below.
What is engineered wood flooring?
An engineered board is, quite simply, a wood board which consists of more than one layer. By placing each layer so that the grain runs perpendicularly it becomes virtually impossible for the timber to swell or shrink with changes in humidity and so it dramatically increases the stability. The top layer of an engineered board (the lamella) is solid wood, usually hardwood, and may be anything from 2 to 6mm thick; obviously the thicker the surface layer the more times it can be sanded and refinished to remove the ravages of wear; the thickest wear layers are equivalent to those on solid timber boards. The lamella is securely bonded to one or two further layers – this may be a multi-layered plywood or a sandwich with either a softwood or hardwood core.
Engineered boards should not be confused with laminate or veneer. Laminate uses an image of wood on its surface whilst veneer uses only a very thin layer of wood over a core of some type of composite wood product, usually fibreboard.
Engineered wood flooring is now the most common type of wood flooring used globally and the technology has enabled the production of much wider boards as well as the application of an enormous variety of really interesting finishes.
What is a UV oiled finish?
Oil penetrates deep into the timber and brings out the true beauty of both the colour and grain as well as providing protection for the floor. In addition to providing a natural look, oiled floors lend themselves to being spot repaired in the event of surface damage.
Most oiled floors require an additional coat of oil or Hardwax Oil, a mixture of sunflower, soybean and thistle oil, carnauba and candelilla wax after installation. This is micro-porous, water-repellent, dirt-, wear-, and stain-resistant against wine, beer, cola, coffee, tea, fruit juices and milk; it will not crack, flake, peel or blister.
What is a lacquered finish?
Lacquer is normally a polyurethane coating which is applied to the surface of a wooden floor by brush or roller. The polyurethane covers the pores of the wood and forms a hard, resilient coating which protects the timber from dirt and moisture ingress. A good quality lacquer will protect a timber floor for anything from 12 months to 6 years, depending upon the amount of foot traffic.
Shipping & Delivery
You can find out more about general delivery here
Do you ship overseas?
We currently only ship to the UK
What is the cut-off for next day delivery?
Order before 2pm to obtain same day despatch
How will my order arrive?
Please be aware most of our shipments will be on a pallet and this will be left with you at the point of delivery along with any packing used to protect the goods whilst in transit.
What if I miss my delivery?
If no one is available to accept your delivery at the address you have provided, or suitable labour was not arranged, we will charge you for re-delivery of £30.00 + VAT when you reschedule.
Order not as expected?
It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. Please contact us directly as soon as possible and we will endeavour to resolved it swiftly.
Returns
You can see our full returns policy here
Can I have a refund?
As all our products are end-of-line, we can only accept returns on faulty items.
Can I exchange my order?
As all our products are end-of-line, we can't offer exchanges.
Can I cancel my order?
All orders are final
Contact Us
If you can't find your answer here, please feel free to contact us using the form.
Tel: +44(0)1524 737000
Email: info@havwoodsclearance.com
HEAD OFFICE
Havwoods Limited
Carnforth Business Park,
Oakwood Way,
Carnforth, Lancashire LA5 9FD
Tel: +44(0)1524 737000